Internal Promotion to Further Improve Service Delivery
26 May, 2023
Continuing with the successful growth and positive changes that have been happening across HIT Technology over the past 18 months, we are pleased to announce that Sophie Matthews has been promoted to the position of Service Delivery Manager.
Sophie joined HIT Technology as Support Desk Manager in September 2022 and has proved to be a valuable asset to the business, improving processes within the Support Desk function, implementing new ways of working, and developing the team further. She has also shown a great aptitude at developing strong relationships with our customers, ensuring we are in the forefront of their minds whenever considering a system or process change, and communicating their strategies to us so that we can be in the right place at the right time to assist our customers.
She will retain overall responsibility for our Support Desk function and the leadership of our support team but will now also formally take on responsibility for further aspects of the service that we deliver to our valued customers, including customer relationship management, customer reviews, project success reviews and support handovers, as well as helping to foster even closer working relationships with our partners and suppliers, and key 3rd party vendors that our customers rely upon.
Talking of the promotion, Andrew Longland, Managing Director of HIT Technology, said “It gives me great pleasure to congratulate Sophie on this promotion and I look forward to working with her to further enhance the service that we deliver to our customers”.