Mike Calverley - Head of IT - Charlie Bigham's - Manufacturer of Fresh Food said:
I’m very pleased to recommend HIT Technology as an ERP consultancy and support provider.
Charlie Bighams have been working with HIT Technology for over 10 years and they have become an integral and extended part of our team.
The HIT Technology team always give 100% to everything that we ask of them, and we find it very easy to work with them due to their pragmatic, friendly and honest approach.
HIT Technology are consummate professionals who possess in-depth knowledge of our ERP solution, SYSPRO, as well as our business processes and manufacturing operations. Their technical leadership, both with SYSPRO and in a wider context, is exemplary.
Charlie Bighams is a fresh food manufacturer that operates 24x7 across two sites which means our demand for quick responses and turnaround times are high. HIT Technology continue to impress us with the level of service they provide to meet our needs.
We have seen the growth of HIT Technology over the past 2-years and the service we receive has only ever got better in that time.
Having a close working relationship with a vendor like HIT Technology makes our decision-making processes much easier as they are aligned with our strategy and are able provide excellent advice based on experience.
HIT Technology isn’t your usual breed of IT service provider; they are far more proactive and engaging. They make recommendations to us for solutions that will add value to our business, and always work with us to ensure that our requirements are either met or exceeded. As part of this, they actively introduce us to additional vendors and service providers, as well as other customers that are using SYSPRO to allow us to share ideas and collaborate together.
In summary, HIT Technology is an excellent business that goes above and beyond to help its customers achieve its goals and I would highly recommend them to anyone considering an ERP solution in a manufacturing or distribution environment.
Sarah Adamo - Finance Director - Trelawny SPT Ltd - Manufacturer of Industrial Equipment said:
I am thrilled to extend my heartfelt endorsement for HIT Technology. Over the past 15 years, our partnership with HIT Technology has been a testament to their unwavering commitment to excellence in SYSPRO support and a unique dedication to empowering their clients.
HIT Technology has consistently demonstrated an unparalleled understanding of our business needs, providing tailored support services that have played a pivotal role in our organisation's success. What sets them apart is not just their ability to resolve our issues, but their proactive approach in equipping us with the knowledge to handle similar challenges independently in the future.
In addition to their swift responsiveness, Andrew and his team stand out for their commitment to knowledge transfer. Rather than simply fixing issues, they take the time to educate us on the root causes and provide training on the subject at hand. This invaluable guidance has not only strengthened our SYSPRO knowledge but has also empowered our team to address and resolve future issues with confidence.
HIT Technology goes beyond the conventional role of a support provider; they have been true partners in our growth journey. Their proactive stance in anticipating challenges and their continuous efforts to enhance our systems reflect a level of dedication that has significantly contributed to our organisation's digitalisation journey.
The depth of knowledge exhibited by Andrew's team is commendable. Their team's expertise extends far beyond routine troubleshooting, providing strategic insights that have optimised our SYSPRO utilisation for maximum efficiency and productivity.
I wholeheartedly endorse HIT Technology and express my sincere gratitude for 15 years of outstanding SYSPRO support.
