Our Services

From first implementation to long-term support, we bring decades of real manufacturing experience to every engagement, so you get practical outcomes, not just software.

Syspro ERP Implementation

A successful ERP implementation is about far more than installing software. We work with you to understand your processes first, then configure Syspro to reflect how your business actually operates, not the other way around.

• Discovery and scoping: Process mapping and requirements definition to establish a clear, costed implementation plan before a line of configuration is touched.
• Configuration and setup: Syspro configured to your business rules, workflows, chart of accounts and operational requirements, by consultants who have worked in manufacturing themselves.
• Data migration: Cleansing, mapping and loading of your legacy data so you go live with a clean, reliable foundation, not a system full of historical noise.
• Training and go-live: Role-based training and hands-on go-live support to ensure your team is confident and productive from day one.

Syspro Support

Responsive, knowledgeable support from a team that understands your system and your business, not a generic helpdesk reading from a script.

• Syspro support desk: Day-to-day functional and technical support for Syspro users across the UK and Ireland. We know your system, so we resolve issues quickly rather than spending time getting up to speed.
• Support packages to suit your business: We offer three tiered support packages (Silver, Gold and Platinum) designed to suit businesses of different sizes and requirements. Whether you need core Syspro support or a package that also includes consultancy hours, training and customisation work, there is an option to fit your needs.
• Proactive and reactive: We don't just wait for issues to be raised. Our team pays attention to patterns, flagging recurring problems, suggesting training where we spot knowledge gaps and recommending improvements when we see a better way of doing things. You get a support partner that's genuinely invested in how well your business uses Syspro, not just one that closes tickets.

Consultancy and optimisation

Whether you are under-utilising Syspro's capabilities or facing a specific business challenge, our consultants help you unlock more value from your existing investment.

• Upgrades: Planned, risk-managed upgrades to the latest Syspro version, including environment preparation, testing and user sign-off, so you benefit from new functionality without the disruption.
• Systems health check: A structured review of your Syspro configuration, processes and usage to identify quick wins and longer-term improvements, a good starting point for any business that has grown beyond its original implementation.
• Process improvement: Working with your team to redesign processes and reconfigure Syspro to better support them, drawing on our direct experience of how manufacturing and distribution businesses operate.
• Customisation and development: Custom scripts, applications, panes and tailored functionality built to your specific requirements, where standard configuration doesn't go far enough.
• Reporting and analytics: Syspro Reporting Services and business intelligence dashboards that put the right data in front of the right people, in a format they can actually use.

Integration and automation

Eliminate manual data entry, reduce errors and free up your team by connecting Syspro with the other platforms your business depends on.

• Third-party integrations: API-led and middleware integrations connecting Syspro to ecommerce platforms, CRM systems, WMS, 3PL providers and more, so data flows automatically rather than being rekeyed.
• EDI: Electronic Data Interchange solutions for trading partner connectivity, handling purchase orders, advance shipping notices, invoices and other transactions in the formats your partners require.
• Business process automation: Automated workflows that remove repetitive manual tasks and ensure information flows reliably across your business, reducing both administrative overhead and the risk of human error.

Digital transformation

We help manufacturing SMEs move beyond ERP to build a connected digital operation, with Syspro at the centre and the right complementary technologies around it.

• Digitalisation strategy: Helping you define a practical, staged roadmap for digital transformation that fits your budget and your ambitions. Not a theoretical framework, a working plan you can actually execute.
• Shop floor and warehouse digitisation: Mobile scanning, barcode and RFID solutions that extend Syspro onto the shop floor and into the warehouse, giving your operatives the right tools and giving management real-time visibility.
• Manufacturing operations management: MOM, scheduling and production management tools that give you live visibility of your operations; capacity, jobs in progress, machine utilisation and output, from a single platform.